Terms and conditions

1. Seller identity

Mevora is a trade name of AIFAIS B.V., established in Gouda, the Netherlands. Registered with the Dutch Chamber of Commerce under number 42036293, VAT NL822518476B01. Contact: support@mevora.eu.

2. Applicability

These terms and conditions apply to every offer, order and agreement between Mevora and the consumer via the website mevora.eu. Deviations only apply if agreed in writing.

3. Offer and agreement

All offers on mevora.eu are non-binding and subject to availability. An agreement is formed when the customer places an order and Mevora confirms it in writing (via email).

Mevora reserves the right to refuse orders or limit quantities per order, without giving reasons.

4. Prices

All prices on the website are in euros, including 21% VAT, excluding shipping costs. Shipping costs are shown during checkout before completing the order.

5. Payment

Payment is processed via secure payment methods provided by Mollie B.V. (iDEAL, Bancontact, credit card, SEPA). Mevora does not receive or process card data itself. The order is processed once Mollie confirms the payment.

6. Delivery

Delivery is carried out by an external logistics partner from an EU warehouse. Estimated delivery time is 3 to 7 working days within the Netherlands and Belgium, and 5 to 14 working days for other EU countries. Delivery takes place at the address provided by the customer.

If the package is not delivered within 30 days of order confirmation, the customer can cancel the agreement free of charge and the paid amount will be refunded within 14 days.

7. Retention of title

All delivered products remain the property of Mevora until the full purchase price has been paid.

8. Conformity and warranty

Mevora guarantees that the products comply with the agreement, normal usability and reliability requirements and legal provisions in force at the time of conclusion. For consumers, the statutory warranty period (Book 7, Dutch Civil Code) applies: a product must do what the consumer can reasonably expect from it.

9. Right of withdrawal

The consumer has the right to cancel the agreement within 14 days of receiving the product, without giving reasons. See the return policy for practical execution.

Exceptions to the right of withdrawal include:

• Sealed products that cannot be returned for hygiene reasons after opening
• Products that can spoil quickly
• Custom-made products
• Digital content made available immediately after confirmation

10. Complaints

Complaints about the execution of the agreement must be reported in writing to Mevora within a reasonable time after the consumer has discovered the defects, via support@mevora.eu. Mevora responds within 14 days of receipt.

In case of unresolved disputes, the consumer can contact the European ODR platform (ec.europa.eu/odr) or the Dutch Disputes Committee.

11. Liability

Mevora's liability is limited to the amount the consumer has paid for the product in question. Mevora is not liable for indirect damage, consequential damage or lost profits.

12. Applicable law and disputes

All agreements between Mevora and the consumer are governed exclusively by Dutch law. Disputes will be submitted to the competent court in The Hague district, unless mandatory law provides otherwise.

13. Changes

Mevora reserves the right to change these terms. The terms in force at the time apply to every new agreement.